Delivery & Returns
UK Delivery
- Standard UK Delivery: £4.99 (estimated 2–4 working days).
- UK Guaranteed Next Day Delivery: £9.99 (next working day for eligible orders placed before the order cut-off time).
- Delivery estimates exclude Sundays and UK Bank Holidays.
- Please ensure your delivery address is correct at checkout. Delivery times may vary during busy periods.
International Delivery
- Europe: £14.99 (estimated 7–10 working days)
- Australia Standard Delivery: £16.99
- North America (USA & Canada): £19.99 (estimated 7–10 working days)
- International delivery times vary depending on the destination, customs clearance and the delivery service used.
- Import duties and taxes, where applicable, are the customer's responsibility unless otherwise stated at checkout.
UK Returns
- We hope you love your chosen jewellery. If you change your mind, you have 14 days from receiving your order to notify us that you wish to cancel.
- Once you have notified us, you have a further 14 days to send your return.
- Complimentary UK return postage is available for eligible returns arranged through Baharash. Please contact us for return instructions before posting your item.
- Please take reasonable care of your jewellery. Items should be returned securely packaged, with their original packaging where possible. A deduction may apply for handling beyond what is necessary to examine the item.
- For hygiene reasons, we ask customers not to try on post earrings if they intend to return them. This does not affect your statutory cancellation rights or your rights regarding faulty or misdescribed items.
International Returns
- Customers are responsible for arranging and paying for return shipping from outside the UK, unless the item is faulty or not as described.
- Please contact Baharash before returning your jewellery so we can provide the correct return address and instructions.
- We recommend using a tracked and appropriately insured delivery service. Please retain your proof of postage until your return has been completed.
- For returns from outside the UK, please complete all customs documentation accurately and identify the parcel as "Returned Goods" where appropriate to help prevent unnecessary customs charges or delays.
- Any applicable import duties or taxes paid by the customer are not automatically refundable by Baharash. This does not affect your statutory rights.
Refunds
- Once your returned jewellery has been received, we aim to process your refund within 2–3 working days.
- For eligible UK cancellations, refunds will be issued within the legally required timeframe, normally no later than 14 days after we receive the returned item or evidence that it has been sent back, whichever is earlier.
- Where required by law, the refund will include the original standard delivery charge. Additional costs for premium delivery services are not necessarily refundable.
- Refunds are made to the original payment method. Please allow additional time for your bank or payment provider to make the funds available.
Important:
If you miss your delivery, please follow the courier’s re-delivery instructions. If your parcel is returned to us due to unsuccessful delivery or failure to collect it, additional shipping charges may apply for re-delivery.
If you miss your delivery, please follow the courier’s re-delivery instructions. If your parcel is returned to us due to unsuccessful delivery or failure to collect it, additional shipping charges may apply for re-delivery.
How to Arrange a Return
- We will provide the appropriate return address and instructions. For change-of-mind cancellations, please notify us within 14 days of receiving your order and send your return within a further 14 days.
- Please package your jewellery securely, including any original packaging and accompanying materials where possible.
Faulty or Damaged Items
- For UK returns eligible for complimentary return postage, please follow the return instructions provided by Baharash. International customers are responsible for arranging and paying for change-of-mind return shipping.
- We recommend retaining proof of postage and using a tracked, suitably insured service where applicable.
- If your order arrives damaged, faulty or not as described, please contact us at info@baharashjewels.com with your order number and details of the issue. Photographs may help us assess the problem.
- As many of our vintage pieces are one of a kind, an identical replacement may not be available. We will provide an appropriate resolution in accordance with your statutory consumer rights.
- Where we are legally responsible for the return of faulty or misdescribed goods, reasonable return postage costs will be covered by Baharash.